Terms of service:
the deal, plainly
What you can expect from us and what we need from you when you book catering with Prime Catering Hub. Short version: we do what we quote, you tell us the truth about your event.
Last updated: 10 November 2026
Quotes and bookings
A quote is valid for 30 days and becomes a booking when you sign it and pay the 30% deposit. The per-person rates on this site are starting points; your quote is the number that counts.
Final guest numbers lock 72 hours before the event. Inside 72 hours you pay for the confirmed count because produce is already bought and prepped.
Payment
Deposit of 30% locks your date. Balance is due the week of the event unless we have agreed other terms in writing. Established corporate accounts can work on purchase order and 14-day terms.
We accept bank transfer and card. Card payments run through a secure processor; we never take card numbers by email or phone.
Cancellations and changes
Life happens. Cancel more than 14 days out and the deposit refunds in full. Inside 14 days the deposit covers costs already committed. Inside 72 hours the full confirmed amount applies, since food is prepped.
Rescheduling once within 12 months carries your deposit across at no charge.
What we need from you
Accurate headcounts, honest venue details (stairs, access, power) and dietary flags before the 72-hour lock. If the venue misleads us, we improvise, but surprise kitchens cost money we may need to pass on.
You are responsible for venue permissions, bump-in windows and telling us about anything unusual: security procedures, noise rules, union site requirements.
The short version
- Quote signed plus 30% deposit = booked
- Numbers lock 72 hours before the event
- Cancel 14+ days out, deposit back in full
- One free reschedule inside 12 months
- Tell us the truth about the venue and we will handle the rest
Refund detail lives in the refund policy. Privacy and data handling in the privacy policy.
Terms questions
Questions about this policy?
Write to the team directly: primecateringhub@gmail.com or call +61 3 9528 4512 in business hours.
Contact us