Privacy policy,
written to be read
How Prime Catering Hub collects, uses and protects your information when you enquire, book or work with us. Plain English, no hiding behind legal fog.
Last updated: 10 November 2026
What we collect and why
When you send a brief, request a quote or book an event, we collect the details needed to do the job: your name, work email, phone number, company, event details and any dietary or venue information you give us.
We do not collect anything we cannot use. No tracking pixels in our emails, no advertising profiles, no selling your details to anyone. Ever.
How we use it
Your information goes to exactly three places: the event desk that quotes you, the kitchen that cooks for you, and the invoice system that bills you. Dietary profiles are shared with the floor team so the right plate reaches the right guest.
- Quoting and delivering your event
- Saving dietary profiles for recurring orders
- Sending one monthly newsletter if you subscribe (unsubscribe in one click)
- Meeting our tax and record-keeping obligations under Australian law
How long we keep it
Event records stay for seven years because the ATO says so. Dietary profiles stay while you are an active client, then get deleted at the next quarterly cleanup. Newsletter data disappears the moment you unsubscribe.
Website analytics are anonymised. We look at which pages people read, never who they are.
Your rights
You can ask to see, correct or delete the information we hold about you at any time. One email to primecateringhub@gmail.com and it is done within 30 days, usually much faster.
If you think we have handled your data badly, you can complain to us directly or to the Office of the Australian Information Commissioner (OAIC). We would rather hear it first and fix it.
Data we never touch
We do not ask for and do not want:
- Credit card numbers by email (payments run through a secure processor)
- Guest health details beyond dietary requirements you volunteer
- Any personal data about children
Questions about this policy or your data? See our legal and GDPR notice or write to primecateringhub@gmail.com.
Privacy questions
Questions about this policy?
Write to the team directly: primecateringhub@gmail.com or call +61 3 9528 4512 in business hours.
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